Overview

Responsibilities:

– Aquire a through understanding a key customer needs and requirements,
– Develop trust relationship with the clients with its portfolio,
– Support Business Development & Key Account Manager by continuously proposing solutions to the existing customers or for the new business customers that meet their objectives,
– Support Business Development & Key Account Manager for data analysis both for new business acquisition or for steering existing business,
– Serve as the link communications between the key customers and all internal operational departments
– Act as a link between Business Development & Operations during customers start-up, supporting the beginning of a new service
– Ensure that the correct logistics services are delivered to the customers in a timely manner, always with the purpose to achieve the contractual KPIs agreed with each of them,
– Prepare regular on request, reports of progress and forecasts to internal and external stakeholders using key account metrics,
– Responsible for the management and handling of the cost calculations, offer and tariffs,
– Resolve any issues and problems faced by customers and deal with complains to maintain trust,
– Play an integral part in generating new sales that will turn into long-lasting relationship,
– Act as a Project Manager for new businesses.

Desired Skills & Experience:

– University degree (preferable technical or economical studies),
– Proven experience in managing projects/ processes,
– Fluency in English,
– Solid computer skills ( proficient in Excel),
– Excellent negotiation skills and supplier management skills,
– Soft skills: proactive, very good communication skills, show initiative, conflict management, flexible, adaptable, open, enthusiastic,
– Proven experience to work under pressure and manage to meet deadlines, prfioritize workload and adapt to changing priorities.