Overview

These are your tasks:

– Deals directly with customers either by telephone, electronically or face to face;
– Responds promptly to customer inquiries;
– Receives and record in IT system the orders from the clients (restaurants/ filling stations);
– Checks and processes the orders received from the client;
– Controls the products delivery and solves the problems appeared;
– Controls and resolves the quality complaints;
– Periodically updates the order form;
– Communicate the orders schedule for each client;
– Maintains the relationship with the customers;
– Manages the specific documents (notices, invoices);
– Prepares the invoices for services provided to customers;
– Keeps records of customer interactions and orders received;
– Records details of inquiries, comments and complaints;
– Communicates and coordinates with all the internal departments;
– Prepares monthly reports;
– Provides support to CS Manager in order to check CS department efficiency (KPI / cost control) in
accordance with the customers standards;
– Delivers induction training to the new employees;
– Performs any other specific tasks, according to the management requests for a proper conduct of the
operations.


What you can offer:

– High School / Bachelor degree;
– Very good communication skills;
– Customer oriented person;
– 2-3 years experience in customer service – will be a plus;
– Ability to resolve any conflicts or complaints that the customer might have in accordance to company policy;
– Organized person;
– Microsoft Office suite knowledge;
– Knowledge about logistic market – will

What we offer you:

– Opportunity for your professional development